My RPG creation software will allow you to create an entire online role playing game, but as you probably know, it is still in early development. Currently you can let characters say something, but this is of course not enough. You want the player to have entire conversations with characters, and to have cut-scenes that reveal a part of the story.
My first thought on allowing you to create this extra functionality is by using ‘screenplays’. These screenplays would allow you to define conversations and animations in an easy, straight forward way. Screenplays are created entirely by using a point-and-click GUI. You basically can’t do anything wrong.